Leader’s Guide to Employee Retention
Your leadership practices play a far more important role than you may imagine. This program will demonstrate important 9 strategies for employee retention. Learn more...
Customer Service: Make It Easy!
Too many customers these days are frustrated and headed for the door. What they need is service that’s efficient and painless, with minimal effort on their part; in other words, customer service made easy. Learn more...
Customer Service Gone Viral
These days customers are making their buying decisions based on reviews they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it. Learn more…
Giving Leadership Away
See why the greatest challenge for team leaders is to let go of their work. Watch this video see how to “let go” for the benefit of everyone. Learn more…
Hire for Attitude
When you hiring new talent, finding the right person with the right attitude and mind-set is a top priority. This program shows you how to make that happen. Learn more…
Leadership Feedback
This entertaining and thought provoking video training program provides the kind of honest feedback leaders don’t normally hear. Learn more…
Leading with Persuasion
These days success at every level of business depends not only on good ideas, but on the ability to communicate them. This video shows you why good ideas need somebody to lead them through the process. Learn more…
Leading More with Less
Learn how to inspire employees to become more involved, engaged and productive–even in a challenging environment. Learn more…
Leader Madness
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. Learn more…
Leadership: What’s Trust Got To Do With It? – 2nd Edition
This newly revised 2nd edition will teach leaders in your organization how to build trust and create a more productive work force. Learn more…
Leadership: What’s Trust Got To Do With It? – 1st Edition
Let this program teach leaders in your organization how to build trust and create a more productive work force. Learn more…
Managing Me
Do you lead with your gut…or your head? When problems arise at work, how do you react? The key to managing other people is learning how to manage you. Learn more…
Moving Forward…in the Aftermath of Trauma
For organizations that have experienced a traumatic event in the workplace (or just want to be prepared) this program gathers leading experts in the field of trauma, who give practical suggestions for moving forward. Learn more…
So Help Me – Employee Edition
This program illustrates realistic customer service problems in a variety of situations that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. Learn more…
So Help Me – Supervisor Edition
This video takes a fresh look at customer service by showing the direct connection between a supervisor’s behavior and the way employees treat customers. Learn more…
The Invisible Meeting
This entertaining and thought provoking video training program provides the kind of honest feedback leaders don’t normally hear. Learn more…
Talk Isn’t Cheap
Learn four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. Learn more…
Teamwork: What’s Trust Got To Do With It?
Lack of trust is one of the main impediments to effective teamwork. This video training program demonstrates how to build and maintain trust among team members. Learn more…
Win Teams: How One Company Made Empowerment Work
Find out how an employee involvement program transformed a company. The real people involved–workers, supervisors, and managers–recreate the dramatic story of how they turned their company around. Learn more…
Would I Follow Me?
If you could be on the receiving end of your own leadership style, how do you think you’d answer this question: “Would I follow me?” Learn more…
Would I Inspire Me?
What’s the best way to inspire your team? This video demonstrates practical ways to make work life more meaningful, productive, and rewarding for everyone. Learn more…
Would I Work For Me?
Excellent leadership training for supervisors in a manufacturing environment. Learn more…
You’ve Got Customers!
Find out how an employee involvement program transformed a company. The real people involved–workers, supervisors, and managers–recreate the dramatic story of how they turned their company around. Learn more…